Terms and conditions

These terms and conditions apply to your use of the Choose Your Print website and every order placed with Choose Your Print Ltd. We are committed to provide an exceptional service to our customers. Therefore, prior to placing an order with us, please read the following terms and conditions that apply to your order and make sure you are happy with them.

Our contract with you

When you place an order with us, you agree to purchase the product(s). After placing the order, an order acknowledgement will be sent to the email address you have provided us with. The offer will only be accepted once the products are ready for dispatch which is when the contract between ourselves and you becomes legally binding. Until then, we reserve the right not to fulfil your order for any reason, such as pricing, listing or stock errors. In the event of such circumstances, the order will be fully refunded.

Availability

Wherever possible, we display the latest stock availability on our website. However, errors can occasionally occur. In such circumstances we will endeavour to contact you as soon as possible in order to resolve the situation.

Information on the website

All of our images, descriptions, specifications and advertising are correct at the time of creation using information given to us by the distributors and/or manufacturers of the products. With regards to the product dimensions, please be advised that these do not include any protruding features such as handles and control knobs etc. Dimensions depict the measurements of the main body of the product only. Whilst we try to be as accurate as possible, all dimensions and weights are approximate and should be considered as a guide only.

With regards to the colours and images, we make every effort to correctly represent our products. However, we cannot guarantee that the image displayed on your device accurately represents the product(s) you receive due to variations in colour preferences and set-ups on different devices. Please note that the colours may also vary due to changes in the manufacturing process.

Any customer reviews of the products we sell on our website are solely the opinions of those customers and do not form any part of the item specification(s). We are not liable should any of the information in the reviews prove to be incorrect.

You acknowledge and agree the following:

The copyright in the photos, video, data, text or any other content used on our website belongs to us and/or our suppliers. Similarly, the overall look and feel of our website belongs to us. You are only permitted to use the material from our website as expressly authorized by us and/or our suppliers.

We reserve the right to change and/or amend our website and any information contained within without prior notice (please note the terms and conditions applicable at the time of your order will still apply to your purchased product(s)).

Prices

All of our displayed prices include VAT but exclude other services, such as delivery, unless otherwise specified on the website.

Occasionally, we may offer products at discounted or promotional prices. Any such offers will only apply to selected products, are subject to availability and can be withdrawn at any time at our discretion. Delivery charges, conditions and geographical exclusions may apply.

Payment

We accept all major credit and debit cards for payment through a 3rd party secure payment portal website as well as PayPal payments. All transactions are protected by SSL (Secure Socket Layer) encryption to ensure your details are secure.

We reserve the right to cancel any orders, even if you have already received the order confirmation email, should we identify the transaction(s) as being potentially fraudulent.

Delivery

We can deliver to anywhere with a UK postcode. Please note that there may be additional charges for delivery to the following areas: Certain areas of Scotland, The Isle of Man, The Republic of Ireland, The Isle of White, Jersey and Guernsey.

Some of the products we sell are large and heavy to carry, so there may be occasions when we may be unable to get it into your property. Whenever possible we would ask you to supply information to this effect to us as quickly as possible. If you have many steps, corridors or doors which are too narrow or there are other obstructions we may not be able to successfully delivery your product. In these types of situations, it may be possible to offer delivery to an alternative location so that you get the product in yourself.

Sometimes things happen that we simply cannot foresee or control – such as adverse weather or an event which has caused road closures. Whilst we will try our hardest to work around such unforeseeable events, we can’t be held liable if we can’t fulfil delivery due to reasons beyond our control.
There are different delivery options available, depending on your needs. These options are set out clearly on the checkout page before you place your order. If you do not select an enhanced delivery option (such as the two-man delivery service) we cannot be held responsible for any delivery issues which may occur due to the incorrect option being chosen at the time of purchase

Important information

We advise all our customers not to book any contractors, plumbers or fitters until they have received all of their products in good condition. We aim to deliver all of our orders within the advertised delivery lead times. However, all delivery times are provisional, and we cannot be held responsible for any expenses or costs caused by unexpected delays due to logistics.

If there is an item on your order that is out of stock, a member of our customer care team will contact you with an expected delivery date. If you would like the items in stock to be dispatched immediately, we can arrange this for you and send your other item(s) when they become available.

Returns and Cancellations

See returns policy page

Things beyond our control

We will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations under these terms that is caused by events outside our reasonable control. Such events include any act, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following:

• Strikes, lock-outs or other industrial action; or
• Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; or
• Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster or adverse weather; or
• Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; or
• Impossibility of the use of public or private telecommunications networks

Our obligations under these terms are suspended for the period that such event continues and we will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to bring the event to a close or to find a solution by which our obligations under these terms can be performed despite the event.

Our liability to you

Here at Choose Your Print, we are committed to provide unrivalled customer service to each and every one of our customers. We will strive to act in a way which is both fair and right. Occasionally, mistakes do happen and, in such circumstances, where we are accountable for the mistake, we want to ensure we will take full responsibility and will endeavour to correct them to your satisfaction. On such occasions, we will consider everything on a case-by-case basis and would ask you to contact us at sales@chooseyourprint.co.uk or by telephone on 0115 646 2202

The products we supply are for private and domestic use only. You hereby agree not to use our products for any commercial, business or re-sale purposes. We are not liable for any:

• loss of profit or business, business interruption or loss of business opportunity.
• death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;
• fraud or fraudulent misrepresentation;
• breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
• breach of the terms implied by sections 13, 14 and 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
• defective products under the Consumer Protection Act 1987.

How to contact Choose Your Print

Choose Your Print Ltd is a company registered in England and Wales. Our company registration number is 14573925 and our registered VAT number is GB432595585

Our Trading address is:
Choose Your Print Ltd,
Unit 15 Huss’s Lane,
Long Eaton,
Nottinghamshire,
NG10 1GS

Should you need any advice or information, our team is waiting to take your call on 0115 646 2202 Alternatively, you can email any enquiries to sales@chooseyourprint.co.uk, use the Contact Us facility on our website or write to us on the above given postal address.

My account

My Account allows you to save your details for a faster check-out for future purchases. We may also send you occasional promotional and seasonal offers and details.

General

The contract made between us and all our and your rights and obligations shall be governed by English law and any disputes arising under it shall be heard in the English courts.